Return & Refund Policy
We have a 30 day return and refund policy. If you would like to return an item please read the details below:
To be eligible for a return, your item must be in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Unwanted Items or Change of Mind
Buyer will pay for return postage costs and insurance. These clubs or items must be returned in the same condition as when bought. To arrange a return please contact us by emailing sales@replay-golf.
Faulty or Item not as Described
Please contact us via email with the reasons for the return and we will provide you with a pre-paid return shipping label. Any faulty clubs must be returned in full, including any broken parts, for inspection by ourselves.
There are certain situations where only partial refunds are granted.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again or contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. Please email us If you need to exchange it.